How to request deletion
- Send an email to support@arestrainingclub.com.
- Include the email address associated with your ARES account.
- Clearly state that you are requesting permanent account deletion.
- We may ask for additional information to verify your identity and protect your account.
- Once your identity is verified, we will process the request within approximately 30 days.
What we delete
When an account is deleted:
- Personal profile information is deleted.
- Authentication credentials and active sessions are deleted.
- Reservations, waitlist records, and check-in history are deleted or anonymized, unless retention is required by law.
- Membership-related operational data is deleted or anonymized where legally permitted.
- Marketing preferences and communication settings are deleted.
What we may retain
Certain records may be retained when required for legal, accounting, tax, fraud-prevention, dispute-resolution, or regulatory obligations. This may include:
- Payment and transaction records
- Invoices and billing records
- Tax records
- Records required to establish, exercise, or defend legal claims
- Audit logs or fraud-prevention records where required
Any retained information remains limited to the purpose for which retention is legally required and will not be used for marketing.
Processing time
Account deletion requests are generally completed within 30 days after identity verification.
In some cases, additional time may be required due to legal, security, or regulatory obligations. If this happens, you will be notified.
Important note
Account deletion is permanent. After completion, you may no longer have access to your account, membership history, reservations, or associated app data.
Contact
To start a deletion request, email support@arestrainingclub.com.